Delivery Information

You are currently shopping at us.zelens.com. All Zelens deliveries are sent via a tracked service. Please scroll down to see shipping information by destination.

We aim to process and despatch orders as quickly as possible. Please note, during busy periods and special events delivery may take longer than usual. Please refer to your order confirmation email to check the status of your shipment. If you would like assistance regarding your order, please contact Customer Service at customer.service@zelens.com (9am to 5pm GMT, Monday to Friday).

ORDERS TO US & CANADA

• Standard shipping to mainland US is $10.00.
• Shipping rates vary by destination and are displayed at checkout depending on your destination address.
• Standard delivery times are between 7 to 14 working days and sent via Courier Service. Delivery times may vary by location.

UK ORDERS

To order to the United Kingdom or Channel Islands, please visit our UK website Zelens.com (https://zelens.com/)

ORDERS TO EUROPE & OTHER INTERNATIONAL DESTINATIONS
To order to destinations within Europe and other international destinations, excluding the USA and Canada, please visit our Europe website (https://eu.zelens.com/)

Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Cuba, Curaçao, Cyprus, Czechia / Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Fiji, Finland, France, Gabon, Gambia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand (excluding Chatham Islands region), Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Helena, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vatican City, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe

Please note that we are currently unable to ship to China.

IMPORTS & DUTIES

Orders placed on Zelens US and Canadian website (us.zelens.com) are shipped from our warehouse located in mainland US. Customers will be liable for paying any potential local duties and import taxes if applicable to their order. Zelens are unable to cover local duties and import taxes.

RETURNS POLICY & PROCEDURE

The returns policy is for goods purchased on the website. Zelens Ltd hopes that you will be delighted with your order. However, if for any reason you change your mind, we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened packaging, in unused and undamaged condition. Due to the nature of the product, we are unable to offer refunds or returns on any purchases where the seal is broken. We will consider the condition of the goods being returned before confirming a refund. Goods not in their original condition, which do not qualify for a refund, will be returned to you. This does not affect your statutory rights.

Should you wish to discuss your order or return any goods, please contact us at customer.service@zelens.com (9am - 5pm GMT, Monday to Friday).

For approved refunds: on receipt of the returned goods we will give you a refund of the amount paid for the goods, exclusive of the initial delivery charge. Refunds will be made against the original form of tender within 30 days of Zelens Ltd receiving the returned goods.