Zelens Limited (“we”, “us” or “our”) provides the services available on the Site to you subject to the following terms and conditions (the “Terms and Conditions”). Zelens Limited is the supplier of the goods registered in England under company number 07541468. Our registered business address is 152 Grosvenor Road, Flat 27, London SW1V 3JL and our office and correspondence address is 20 Wimpole Street, London, W1G 8GF. Company VAT registration number is GB 113521462. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

1. Eligibility

By placing an order through our site, you warrant that: a) You are at least 18 years old; b) You are legally capable of entering into binding contracts; c) You provided us correct information necessary to order or purchase products; d) You are a holder of valid debit/credit card.

2. Language
This contract shall be concluded in English

3. Product Descriptions
We will take all reasonable care to ensure that all information, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. However, although we will do our best to keep the Site as up to date as possible, the information including product descriptions appearing on the Site at a particular time may not always reflect the product exactly at the moment you place an order

4. Prices
All prices indicated for products via our Site are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges. You will be charged our recommended retail prices in GBP if purchasing in the UK, Euros if ordering in Europe and in USD for all other locations in the world.

5. Placing an order
You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from the Zelens Site by clicking on the Submit button at the end of the on-line order process. Upon placing an order we will send you an email with an order acknowledgement. Receipt of the acknowledgement does not confirm that the order has been accepted by Zelens Ltd Online. Order acceptance and the completion of the contract between you and us will take place at the time when the products ordered by you are dispatched from our warehouse to be delivered to the address supplied by you.

To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.

If you require any information regarding your order, please contact Customer Services on the following number +44 (0)7376 008 504 (open 9am – 5pm GMT, Monday to Friday) or email customer.service@zelens.com

6. Payments & Promotions

6.a Payments
Payment for all Products must be by credit or debit card. Your card will be charged at the time of ordering. You may pay using any of the following credit/debit cards; American Express, Visa, MasterCard or Maestro.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

6.b Promotions and Discount Codes
From time to time, we will provide promotions and discount codes that you can use to reduce the price of specified products. Each promotion or discount code has its own terms which will be made clear at the time its issued (e.g. when it can be used, for which products, % off etc.)

You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.

We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

Unless otherwise stated, Promotion Codes exclude all discounted items, product bundles, shipping and handling fees, delivery charges, gift vouchers, and cannot be used in conjunction with any other form of discount.

Unique promotional codes are single use and for your use only so please keep it a secret and don’t let anyone use it. If we believe there is or has been misuse of a Promotion Code we reserve the right to cancel your it and/or suspend or even close your account without notifying you.

7. Ownership of goods
Zelens will retain ownership of the goods until further payment has been made by you and has been received by us. you will own the goods once full payment has been received by Zelens.

8. Purchase-related policy
Products available at the Site and any samples thereof we may provide to you are for personal use only. You may not sell or resell or distribute any of the products or services, or samples thereof, you purchase or otherwise received from us. We reserve the right, with or without notice, to cancel any orders which are suspected of being purchased for re-sale of distribution.

Orders containing complimentary samples only, will always incur a shipping charge. For your order to qualify as complimentary samples, please select up to 3 different samples and add to cart. Delivery charges apply when samples are added to orders below the Free Shipping threshold or when orders contain complimentary samples only, based on your chosen shipping method. Complimentary samples added to orders above the Free Shipping threshold will not incur charges unless you choose to pay a higher shipping rate for Next Day Delivery. A maximum limit of 3 complimentary samples per order applies. You can also select up to 3 different complimentary samples as part of your order when purchasing other products. Orders containing only complimentary samples and no purchased product are limited to 2 orders per 6 months, per customer. If more than two complimentary orders are placed within six months, we reserve the right to cancel your order.

9. Risk of loss
Risk in the goods will pass to you upon delivery to the address specified in the order. Zelens accept no liability for undelivered parcels where you provided an incorrect or invalid delivery address and/or failed to collect the order form the delivery address specified.

10. Delivery
All ordered goods will be delivered using the delivery service as detailed during the order process. Please note that the dispatch estimates quoted to you are indicative only and not guarantees and as such should not be necessarily be relied upon. We do not accept any liability for delayed delivery caused by any third party. For details check our delivery information.

All Zelens parcels are sent via courier service and may require a signature upon delivery. For security reasons all parcels must be signed for on receipt; if you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

We aim to process and despatch orders as quickly as possible, normally within 24 hours. Orders placed before 12pm on business days (Monday – Friday, excluding public and bank holidays) will normally be processed the same working day. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. If an item is undelivered we will refund your account after 28 days.

UK Orders:

  • The flat cost of shipping is £4.95.
  • Free shipping is available on orders of £75 and over (UK orders only)
  • Free standard delivery for all UK Mainland orders. Standard delivery currently is between 5 to 10 working days.

European Orders:

Please note: delivery to EU destinations temporarily suspended
Due to new shipping regulations between the United Kingdom and European Union from 1st July 2021, delivery to destinations within the EU is temporarily suspended while we adjust dispatch processing from our UK warehouse. We are working to re-activate shipping to EU destinations as soon as possible. Customers within and outside of the EU can still ship to addresses outside of the EU. Countries that are not part of the European Union are not affected by this update. We thank you for your patience.

Other International Orders:

All international orders are sent Priority Airmail. Orders posted to countries outside the EU may be subject to import charges. Zelens accepts no responsibility for these. Standard delivery time for all orders to USA and Canada currently is between 7 and 14 working days with the rest of the world slightly longer. The flat cost of shipping is $20 USD.

Please note due to the new customs regulations we no longer ship to Russia.

Please email us at customer.service@zelens.com if you have any specific delivery requests.

If you need any help regarding your order, please contact Zelens Customer Service on +44 (0) 7376 008 504 (open 9am to 5pm GMT, Monday to Friday) or email customer.service@zelens.com

11. Acceptance of Goods
You must inspect the goods upon their receipt. You will be deemed to have accepted the goods unless you have notified us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure. (This does not however affect the customer’s statutory rights). If no such action has been taken, we shall not be obliged to accept any rejection of the goods at a later date. However, this does not affect your statutory rights.

If you have not received the entire order as detailed in the order confirmation email sent to you, please contact Customer Services on +44 (0)7376008 504 (open 9am to 5pm GMT, Monday to Friday) or email customer.service@zelens.com

12. Import Duty
Orders from our site for the delivery outside the UK may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such law.

13. Cancellation Policy
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns Policy & Procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us.

You can submit your cancellation notice by email to our Customer Services department at customer.service@zelens.com or in writing to Zelens Ltd, 20 Wimpole Street, London, W1G 8GF, UK.

14. Returns Policy & Procedure
The returns policy is for goods purchased on the website, by mail, over the telephone or by post. Zelens Ltd hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within a period of fourteen working days beginning with the day following the day of delivery to you, by emailing us at customer.service@zelens.com or by calling our Customer Service on +44 (0)7376 008 504 (open 9am to 5pm GMT, Monday to Friday). Please provide full details of the customer order number and the goods which are being returned.

Due to the nature of the product, we are unable to offer refunds or returns on any purchases where the seal is broken. On receipt of the returned goods we will give you a refund of the amount paid for the goods. Refunds will be made against the original form of tender. If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition.

To improve our service please let us know the reason for returning any goods. This does not affect your statutory rights.

15. Privacy Policy
Please also review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site.

16. Intellectual property
Please also review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, all the content on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of Zelens Limited, our affiliates, our partners or our licensors, and is protected by United Kingdom and international copyright laws. The trademarks, logos, and service marks displayed on the Site (collectively, the “Trademarks”) are the registered and unregistered marks of Zelens Limited, our affiliates, licensors or partners, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws. All other Trademarks not owned by us, our affiliates, partners or licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Neither the Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

17. Licence to Use
We grant you a limited and non-exclusive licence to access and make personal use of Site. This Site does not include the right to: a) download (other than page caching) or modify it, or any portion of it; b) frame or utilise framing techniques to enclose the Site or any portion of it; c) make any use of the Site or its content other than personal use; d) collect and use of any product listings, descriptions, or prices; e) create any derivative use of this Site or its contents; f) download or copy account information for the benefit of another party; g) use software robots, data mining, spiders, or similar data gathering and extraction tools.

A website that links to our Site:

(a) may link to, but not replicate, our Content

(b) may not imply that we are endorsing such website or its services or products

(c) may not misrepresent its relationship with us

(d) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages

(e) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions

(f) may not use any Trademark without express written permission

(g) may not link to any page of the Site other than the home page

We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link. Any unauthorised use by you of the Site terminates the limited license without prejudice to any other remedy provided by applicable law.

18. Press Articles
Zelens Limited does not accept any responsibility whatsoever for any celebrity endorsements in the Press articles displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.

19. Your obligations and Responsibilities
In the access or use of the Site, you shall comply with these Terms and Conditions. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions (including our Privacy policy), you shall be liable for all the losses and damages that this may cause to Zelens Limited, our affiliates, partners or licensors.

20. Your Account
You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. See our Privacy policy regarding the treatment of your personal information.

You are responsible for ensuring that the personal information you provide to us is up to date. You can update your details through the “my account” page. Alternatively, you can contact Customer Services on +44 (0)7376 008 504 (open 9am – 5pm GMT, Monday to Friday) or email customer.service@zelens.com

You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered.

Your account can be cancelled at any time by contacting Customer Services on +44 (0)7376 008 504 (open 9am – 5pm GMT, Monday to Friday) or email customer.service@zelens.com You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Zelens Limited best interest to do so.

21. Third Party Links
We are not responsible for the content of any off-Site pages or any other Sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.

22. Representations and Warranties; Limitations of Liability
The site is presented “as is.” We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any:

(a) interruption of business

(b) access delays or access interruptions to the site

(c) data non-delivery, mis delivery, corruption, destruction or other modification

(d) loss or damages of any sort incurred as a result of dealings with or the presence of off-site links on the site

(e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party sites

(f) any inaccuracies, omissions or misleading, false or deceptive statement in the content or

(g) events beyond our reasonable control

Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred sterling as applicable or the value of the goods ordered whichever is greater. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by applicable law.

23. Indemnification
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from any action you take that imposes an unreasonable burden or load on our infrastructure.

24. Complaints
If you have any complaints or wish to discuss any matter in respect of the goods please contact Customer Service on +44 (0)7376 008 504 (open 9am – 5pm GMT, Monday to Friday)  or email customer.service@zelens.com

25. Disputes
Your use of this Website and any purchase by you of any goods from Zelens Limited shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

26. General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.

We have taken great measures to ensure that your visit to Zelens website is an excellent one and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please contact us by email at customer.service@zelens.com